{"id":5898,"date":"2021-08-05T16:51:53","date_gmt":"2021-08-05T13:51:53","guid":{"rendered":"https:\/\/standard.md\/?p=5898"},"modified":"2021-08-05T16:53:22","modified_gmt":"2021-08-05T13:53:22","slug":"prestarea-serviciilor-conform-standardelor","status":"publish","type":"post","link":"https:\/\/standard.md\/?p=5898","title":{"rendered":"Prestarea serviciilor conform standardelor"},"content":{"rendered":"<p>S\u0103 prestezi servicii de calitate presupune mult\u0103 munc\u0103, dar \u0219i rezultatele sunt pe m\u0103sur\u0103. \u00centr-o er\u0103 \u00een care schimbarea este un lucru firesc, a\u0219tept\u0103rile clien\u021bilor sunt \u00een continu\u0103 cre\u0219tere, domeniul prestare servicii este deja tratat ca un instrument valoros \u00een atingerea succesului \u00een business, Organiza\u021bia Interna\u021bional\u0103 de Standardizare (ISO) a elaborat un nou standard privind \u00eembun\u0103t\u0103\u021birea la acest capitol.<\/p>\n<p>ISO 23592 <em>Excelen\u021ba serviciilor. Principii \u0219i model<\/em> specific\u0103 terminologia, principiile \u0219i modelul care alc\u0103tuiesc un serviciu excelent. O valoare semnificativ\u0103 \u00een acest sens are \u0219i noua specifica\u021bie tehnic\u0103, ISO\/TS 24082, care ofer\u0103 \u00eendrum\u0103ri privind proiectarea unui serviciu excelent pentru a ob\u021bine experien\u021be remarcabile de interac\u021biune cu clien\u021bii.<\/p>\n<p>Succesul va fi de partea celor care vor dep\u0103\u0219i a\u0219tept\u0103rile clien\u021bilor, oferindu-le experien\u021be remarcabile.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>S\u0103 prestezi servicii de calitate presupune mult\u0103 munc\u0103, dar \u0219i rezultatele sunt pe m\u0103sur\u0103. \u00centr-o er\u0103 \u00een care schimbarea este<\/p>\n","protected":false},"author":5,"featured_media":5901,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Prestarea serviciilor conform standardelor - 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